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Improving customer experience while offering new services thanks to a hybrid cloud platform
To continuously improve customer experience and offer new services, one of Belgium’s leading banks has embarked on a digital transformation program. Micropole’s Microsoft Center of Excellence (CoE) supported the company throughout the various phases of this project by adding cloud-native services to the existing traditional technology.
A hybrid cloud strategy for an enhanced customer experience
As consumers are constantly seeking new features, Micropole’s client wanted to offer its customers innovative services delivering real-time visibility into their income and expenses with advanced analytics and prediction capabilities.
The Microsoft CoE experts conducted an in-depth study, analyzing all aspects of the transformation and addressing both the business challenge (data insights, processes, governance) and the technical challenge (architectural scenarios, hybrid cloud solutions) that the bank was facing.
Based on this analysis, Micropole deployed the fundamentals of a Corporate Cloud Data Platform.
Following this transformation, the banking company benefits from scalable, fast, cost-effective, and advanced technology, enabling it to launch new services and stay ahead of its customers’ needs. The company can now also focus more on its business challenges, thanks to the fact that technical complexity has also been significantly reduced.
The project
99,99%
high redundancy and availability service level.
The first
use-cases possible in a cloud environment
Rentable
Aucun investissement initial n'est requis, ne payez que pour les ressources utilisées
Real-time transaction information
Delivering excellence to our clients through real-time information about their transactions is of utmost importance to Micropole.
We deployed additional innovative cloud services on their data platform to provide them with greater availability and an overall reduced TCO.
We help our clients build their businesses around their data. We help them define their strategy, better understand their environment, become more agile, and make predictions.
Managing Director
Technology
Microsoft is the world’s most widely adopted cloud platform, enabling businesses to reduce their costs, gain agility, and innovate faster. The added value of Microsoft solutions extends across all of Micropole’s business and technology lines, driven by an expert and passionate team.
BU Lead Cloud4Data
Our unique approach allows us to think differently about data. We go beyond the technological vision and enable true democratization of data at the heart of business within companies.