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News - Our new solution: AWS Call-Center Intelligence (CCI) : Post-Call Analytics

Lucy in the Cloud is launching together with Amazon Web Services a new solution called "AWS Call-Center Intelligence: Post-Call Analytics".

Lucy in the Cloud (by Micropole) is now one of the agencies exclusively dedicated to AWS, but also the partner of the AWS CCI: Post-Call Analytics solution. This is yet another achievement for Lucy in the Cloud as an AWS Advanced Partner.

Add intelligence to your call center quickly and easily.

The ultimate goal? Improve service while reducing costs.

What is the new AWS CCI: Post-Call Analytics solution?

The solution AWS Contact-Center Intelligence Post-Call Analytics solution provides you with information about customers, based on previously recorded calls or discussions. This will help your agents and supervisors to better understand the conversations they are having with them. This will greatly improve your customers' experience and alleviate the post-call work for your call center agents.

The context of the AWS CCI: Post-Call Analytics solution

Lucy in the Cloud went through a very intensive technical validation process to get the opportunity to become an AWS partner for this new solution. Our experts were able to demonstrate their technical expertise and business knowledge through our AWS project called: "The Voice of the Customer."

Thomas Dallemagne

Understanding your customer is essential.

Providing an optimal customer experience increases long-term loyalty, while poor customer experiences increase costs and drive customers away.

- Thomas Dallemagne
Director Lucy in the Cloud by Micropole

Want to know more?

Click on the various links below to learn about AWS CCI: Post-Call Analytics, launched by Lucy in the Cloud & Amazon Web Services.

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